Q: Company : How long have you been in business ?
A: We've been in business since June of 2004.

Q: Where is DNA NETWORK COMPANY located?
A: DNA NETWORK COMPANY is located in Ho Chi Minh, Vietnam.

Q: What security do you have in place?
A: The security is very extensive, including Security Guards and Video Surveillance throughout the building. All Tenants of the building must have proper identification including photo I.D. to gain entrance to the building. All visitors must show proper identification and sign in at the Guards desk before gaining access to the building. A pass from the Office Of The Building is need to take any and all equipment out of the building.

Q: Is your facility manned 24x7x365 ?
A: Yes, we have staff present at the datacenter 24x7x365, maintaining customer helpdesk and monitoring our network.

Q: What happens when I have a hardware failure ?
A: Hardware failures are unfortunately an unforeseen problem that can occur at anytime. Fortunately with BIGBOON Company all dedicated servers hardware is replaced if it is found to be damaged. This ensures that you won't have to spend additional funds to repair your Dedicated server. Colocation customer have an option to ship the replacement hardware to us or can buy it directly from us for quick replacement.

Q: What kind of support do you provide for servers at your datacenter?
A: There is a web based helpdesk where customers can submit their support requests 24x7. Our techs can provide server reboots, OS reinstalls and general help if a customer looses remote connectivity to their server.

Q: What is the difference between colocation and dedicated server ?
A: With colocation you house your server hardware at our facility. With dedicated server you rent one of our servers.

Q: What is the difference between dedicated server and virtual server ?
A: With Virtual server you share the bandwidth and hardware resources with other customers. With dedicated server you are the only customer using the server.

Q: Are your servers managed ?
A: No. We do however offer a managed services department for help with issues not handled through the helpdesk. The charge is $79/month. You can get in contact with them by emailing support@WEBHOSTING.COM.VN.

Q: Since your servers are unmanaged what kind of technical support can I expect ?
A: We offer free manual reboots.

Q: How many IPs do I get with my server ?
A: Servers come with 1 IP Address when a server is released to a customer. Customers have the option to request additional IP addresses based on their usage justification. We generally do not allow more than 60 IPs for single server customers. Customers with multiple servers may contact us for custom IP assignments.

Q: IP to test ?
A: 203.113.173.31 ; 112.213.82.66

Q: What is your total internet connection capacity ?
A: Our network currently has 1Gbit/s connectivity to the internet.

Q: BANDWIDTH : What is unmetered bandwidth? Is it the same as unlimited bandwidth ?
A: Unmetered bandwidth means that customer does not get charged any extra bandwidth usage fees regardless of their bandwidth usage. Unlimited bandwidth does not exist as every internet connection has a certain limit of bandwidth available.

Q: What is shared unmetered bandwidth ?
A: Shared bandwidth is a pool of available bandwidth that gets shared by all customers.

Q: How do you ensure there is enough bandwidth for everyone on your shared bandwidth network segment ?
A: We continually increase our connectivity to the internet. We started with 6Mbit/s in 2004. We are at 1Gbit/s in 2008.

Q: Do you offer any bandwidth that is not shared ?
A: Yes we do offer dedicated bandwidth that is provisioned on a separate network segment. Please check our website for the dedicated bandwidth pricing.