Acceptable Use Policy
By using our services, you agree to
comply with our policies. We expect
you to have a basic knowledge of how
the Internet functions, the types of
uses which are generally acceptable,
and the types of uses which are to
be avoided. Common sense is the best
guide as to what is considered
acceptable use. The following are
unacceptable uses: Illegality in any
form, including but not limited to
activities such as unauthorized
distribution or copying of
copyrighted software, harassment,
fraud, drug dealing, hardcore adult
content (legal content allowed on
VPS only), and other illegal
activities.
Interpretation
The provisions of this Policy are
intended as guidelines and are not
meant to be exhaustive. Generally,
conduct that violates law,
regulation, or the accepted norms of
the Internet community, whether or
not expressly mentioned in this
Policy, is prohibited.
Webhosting.com.vn reserves the right
at all times to prohibit activities
that damage its commercial
reputation and goodwill, which
includes termination of services
provided at any time.
Illegal Use
Webhosting.com.vn services may be
used only for lawful purposes.
Transmission, distribution or
storage of any material in violation
of any applicable law or regulation
is prohibited.
System and Network
Security
Violations of system or network
security are prohibited, and may
result in criminal and civil
liability. Examples include, but are
not limited to the following:
unauthorized access, use, probe, or
scan of a systems security or
authentication measures, data or
traffic. Interference with service
to any user, host or network
including, without limitation, mail
bombing, flooding, deliberate
attempts to overload a system and
broadcast attacks. Webhosting.com.vn
has a "zero tolerance" policy
regarding Denial of Service Attacks.
Webhosting.com.vn reserves the right
to terminate any Hosting account or
Dedicated or Managed Server or
Co-Location account which has been
the target of a Denial of Service or
similar type attack.
In summary, the following are
STRICTLY NOT PERMITTED on our
servers:
- SPAM/UCE, IRC Bots
- Abuse of Scripts or System
Resources
- Pornography or sex-related
merchandising
- Warez, Hacking/Cracking, MP3
files, Serialz sites (including
links to/from)
- Hate/Illegal content or files
- Any other type of high packet load
or disruptive network traffic
- Ask before you attempt something
questionable, it will save us all a
lot of trouble.
Please read our policies carefully.
Spamming
Directly or indirectly transmitting
or supporting the transmission of
unsolicited mail messages,
including, without limitation,
commercial advertising and
informational announcements, is
expressly prohibited. A user shall
not use another site's mail server
to relay mail without the express
permission of the site.
Charges
All recurring charges shall be due
and payable in advance on the day of
the month you signed up on for every
month of the year. Invoices or
notices of invoices for recurring
charges are issued as a courtesy.
Non-recurring charges including
excess bandwidth usage and overages
will be due and payable upon
Customer’s receipt of invoice or
notice of invoice. Customer is
responsible for monitoring transfer
or bandwidth consumption and other
services provided while maintaining
awareness of the applicable charges
due. Bandwidth overages are charged
at $1 per each GB used over the
allowed limit of the package.
Bandwidth for VPS packages is
monitored at the network interface
card while bandwidth for dedicated
servers is monitored at the switch
port. Bandwidth usage shown in
control panels (i.e. Cpanel) is not
an accurate number for total data
transfer and should not be used to
compare with the actual usage.
Consequences of Violation
When Webhosting.com.vn becomes aware
of an alleged violation of its
Acceptable Use Policy,
Webhosting.com.vn will initiate an
investigation. During the
investigation Webhosting.com.vn may
restrict Customer's access in order
to prevent further possible
unauthorized activity. Depending on
the severity of the violation,
Webhosting.com.vn may, at its sole
discretion, restrict, suspend, or
terminate Customer's account and/or
pursue other civil remedies. If such
violation is a criminal offense,
Webhosting.com.vn will notify the
appropriate law enforcement
department of such violation.
Webhosting.com.vn does not issue
service credits for any outages
incurred through service disablement
resulting from Policy violations.
Modification
Webhosting.com.vn reserves the right
to add, delete, or modify any
provision of this Policy at any time
without notice.
Reporting Network Abuse
Any party seeking to report any
violations of Dainhan Asia Company’s policy may
contact via e-mail:
abuse@Webhosting.com.vn.
30 Day Money Back
Guarantee
We feel strongly that you will be
happy with the services provided and
include an unconditional 30 day
money back guarantee on your hosting
fees. If you are not completely
satisfied with our services in the
first 30 days, we will issue a full
refund for your paid hosting fees.
There are no money back guarantees
for dedicated servers.
Fees paid that are not covered in
the 30 day money back guarantee
include:
- Domain Registration/Transfer
Fees
- Setup fees if applicable
- Programming fees
- Dedicated Servers
Backups
Dainhan Asia Company is in no way
responsible for data loss or money
lost due to loss of data. While we
strive to keep all data backed up on
a daily basis for emergency use in
the event of hardware failure or
similar situation, there may be
certain conditions or events that
could cause problems with our backup
process and we urge clients to keep
their own backups.
Cancellation / Termination
All cancellation requests must be
received via the ticket system by
logging into your client area at
https://secure.Webhosting.com.vn .
You may also email billing@Webhosting.com.vn
for cancellation requests but we may
require further verification when
doing so. Cancellations must be made
prior to the next billing cycle.
Payments made up to the point of
cancellation cannot be refunded
unless the client is within the 30
day money back guarantee period.
Dainhan Asia Company (http://www.Webhosting.com.vn)
reserves the right to terminate any
client or account at it's sole
discretion without notice.
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