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Terms & Conditions

Acceptable Use Policy

By using our services, you agree to comply with our policies. We expect you to have a basic knowledge of how the Internet functions, the types of uses which are generally acceptable, and the types of uses which are to be avoided. Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses: Illegality in any form, including but not limited to activities such as unauthorized distribution or copying of copyrighted software, harassment, fraud, drug dealing, hardcore adult content, and other illegal activities.

Interpretation
The provisions of this Policy are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this Policy, is prohibited. WEBHOSTING.COM.VN reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill, which includes termination of services provided at any time.

System and Network Security
Violations of system or network security are prohibited, and may result in criminal and civil liability. WEBHOSTING.COM.VN has a "zero tolerance" policy regarding Denial of Service Attacks. WEBHOSTING.COM.VN reserves the right to terminate any Hosting account or Dedicated or Managed Server or Co-Location account which has been the target of a Denial of Service or similar type attack.

In summary, the following are STRICTLY NOT PERMITTED on our servers:

- Pornography or sex-related merchandising
- Hate/Illegal content or files
- Ask before you attempt something questionable, it will save us all a lot of trouble.

Please read our policies carefully.

Charges

All recurring charges shall be due and payable in advance on the day of the month you signed up on for every month of the year. Invoices or notices of invoices for recurring charges are issued as a courtesy.

Non-recurring charges including excess bandwidth usage and overages will be due and payable upon Customer’s receipt of invoice or notice of invoice. Customer is responsible for monitoring transfer or bandwidth consumption and other services provided while maintaining awareness of the applicable charges due. Bandwidth overages are charged at $1 per each GB used over the allowed limit of the package. Bandwidth for VPS packages is monitored at the network interface card while bandwidth for dedicated servers is monitored at the switch port. Bandwidth usage shown in control panels (i.e. Cpanel) is not an accurate number for total data transfer and should not be used to compare with the actual usage.

Consequences of Violation
When WEBHOSTING.COM.VN becomes aware of an alleged violation of its Acceptable Use Policy, WEBHOSTING.COM.VN will initiate an investigation. During the investigation WEBHOSTING.COM.VN may restrict Customer's access in order to prevent further possible unauthorized activity. Depending on the severity of the violation, WEBHOSTING.COM.VN may, at its sole discretion, restrict, suspend, or terminate Customer's account and/or pursue other civil remedies. If such violation is a criminal offense, WEBHOSTING.COM.VN will notify the appropriate law enforcement department of such violation. WEBHOSTING.COM.VN does not issue service credits for any outages incurred through service disablement resulting from Policy violations.

Modification
WEBHOSTING.COM.VN reserves the right to add, delete, or modify any provision of this Policy at any time without notice.

Reporting Network Abuse
Any party seeking to report any violations of DNA NETWORK COMPANY’s policy may contact via e-mail: abuse@WEBHOSTING.COM.VN.

30 Day Money Back Guarantee
We feel strongly that you will be happy with the services provided and include an unconditional 30 day money back guarantee on your hosting fees. If you are not completely satisfied with our services in the first 30 days, we will issue a full refund for your paid hosting fees. There are no money back guarantees for dedicated servers.

Fees paid that are not covered in the 30 day money back guarantee include:

  • Domain Registration/Transfer Fees
  • Setup fees if applicable
  • Programming fees
  • Dedicated Servers

Backups
DNA NETWORK COMPANY is in no way responsible for data loss or money lost due to loss of data. While we strive to keep all data backed up on a daily basis for emergency use in the event of hardware failure or similar situation, there may be certain conditions or events that could cause problems with our backup process and we urge clients to keep their own backups.

Cancellation / Termination
Cancellations must be made prior to the next billing cycle. Payments made up to the point of cancellation cannot be refunded unless the client is within the 30 day money back guarantee period.

DNA NETWORK COMPANY (http://www.WEBHOSTING.COM.VN) reserves the right to terminate any client or account at it's sole discretion without notice.
 

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DNA Network Ltd. WEBHOSTING.COM.VN  Copyright 2004-2010

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Address: 29 Nguyen Dinh Chieu Street, District 1, Ho Chi Minh City, Viet Nam.

Support Line: (84.0) 908.801.890 - Hotline Reboot 24/7/365: (84.0) 938.451.000